FAQ

Dingtone call forwarding feature stops you from missing calls possibly resulting from unstable network. Whenever you fail to be reached by your ordinary number, the call will automatically forward to your supplement number. You can set your Call Forwarding feature in Dingtone by conforming to the following tapping: “More” >> “Settings” >> “Call Settings” >> […]

If you want to make an international call, enter the “Call” dial pad, select the country code from the upper left corner, then dial the number in the following format: area code (no need to add 0 before) + phone number. If you are making a local call, just dial the number directly.

Sorry, currently we do not support porting phone numbers to Dingtone. Per the Terms of Service that you agreed to when you signed up your Dingtone account, phone numbers assigned to you are owned by Dingtone or its suppliers. You do not have any rights to transfer the phone numbers or to use the phone

Dingtone provides high calling quality to its users based on VOIP technology. However, as a WiFi calling app, the calling quality is determined by so many elements that it may become unstable from time to time. Call quality is primarily determined by the condition of the network your device is using. To transmit a high-quality

Dingtone does not carry emergency call. Based on the statement in “Terms of Service” provided by Dingtone: The Software (Dingtone) does not and is not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and Dingtone is

iOS Devices: iPhone 3GS, 4, 4S, 5, 6, 6plus, 7, 7plus, 8, 8plus, iPad, iPad Mini, iPad Pro, iPod Touch, iOS version 5.0 or newer; Android Devices: most Android smart phones. Android version 2.3.3 or newer; Windows Phone or BlackBerry: no support yet, but we are working on it.

When Dingtone is idle in the background, it uses almost no network or computing power. When you use low-drain Dingtone features like voice call, Push-to-Talk, or messaging, the app uses relatively little power. When you use high-drain Dingtone features like video call, the app may drain your battery quickly. If battery life is a concern,

Dingtone provides numerous ringtones to users to fit for different situations. You can set Ringtone feature in Dingtone by conforming to the following tapping: “More” >> “Settings” >> “Notification Settings”. The page allows users to set all ringtones on Dingtone, including one-to-one message ringtone, group message ringtone, and phone call ringtone. Not only can you

Dingtone supports conference call at any time and anywhere with up to 1000 callers in one meeting. Unregistered Dingtone users should tap the conference call invitation link shared by meeting host to join the meeting (regular call rates apply). Registered Dingtone users should tap the conference call invitation link in the Dingtone app and switch

No. Dingtone credits are virtual currency used limitedly on Dingtone they’ll get gone as they’re consumed so that they’re non-refundable.